mpk48 Privacy Policy
A complete and transparent account of how mpk48 collects, stores, and protects your personal information.
Introduction and Scope
mpk48 is a trusted and secure online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how mpk48 collects, stores, uses, and where necessary shares your personal information with third parties.
This policy applies to the mpk48 website, mobile platform, and all related services. By using our platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
This privacy policy may be updated from time to time. We will clearly announce any significant changes on the website and the "Last Updated" date at the top of the policy will be revised. Continued use of our services after a new version takes effect will be considered acceptance of the updated policy.
What Information We Collect
mpk48 collects only the information necessary to provide our services. The categories of information by type are described below:
Registration Information
Your name, date of birth, email address, mobile number, and password provided when creating an account are collected. National ID information may also be collected where required for age verification.
Financial Information
Payment information required to process deposits and withdrawals is collected. This includes bKash, Nagad, Rocket, or Upay account numbers and transaction details.
Gaming Activity Information
Your game history, bet amounts, win and loss records, and bonus usage are automatically stored in our system. This helps ensure responsible gaming.
Technical Information
Your IP address, browser type, operating system, device information, cookie data, and page visit logs are collected automatically. This is used to improve the security and performance of our platform.
Purpose of Using Your Information
mpk48 uses collected information only for the legitimate purposes listed below:
1. Providing and Managing Services
Your information is used to create and manage your account, process transactions, ensure gaming services run properly, and provide customer support.
2. Identity Verification and Security
Identity verification processes are carried out to prevent fraud, comply with anti-money laundering regulations, and ensure account security. Age verification confirms that only users aged 21 or above are able to use the platform.
3. Ensuring Responsible Gaming
Responsible gaming policies are enforced by monitoring your gaming behavior. This information is used to set limits, apply self-exclusion, or arrange support where needed.
4. Platform Improvement
Anonymized aggregate data is used to continuously improve the design, performance, and service quality of our platform by analyzing user experience.
5. Communication and Notifications
Important account information, transaction confirmations, security alerts, and promotional offers — subject to your consent — are sent to you by email.
Information Sharing Policy
mpk48 does not sell your personal information to third parties. However, in certain circumstances we may share your information with the parties listed below:
- Payment Service Providers: Only the information necessary to complete transactions is shared with payment processors such as bKash, Nagad, Rocket, and Upay.
- Technology Partners: Limited information may be shared with trusted technology service providers for the operation of our platform. These partners operate under strict confidentiality agreements.
- Legal Obligations: If required by law or by order of a regulatory authority, we will be obliged to share specific information with the relevant authority.
- Fraud Prevention: Information may be shared with security specialists as needed to detect and prevent fraudulent activity.
- Business Transfer: In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify users in advance.
Your personal information will not be shared with third parties in any way other than the circumstances described above.
Cookies and Tracking Technologies
mpk48 uses cookies and similar technologies to improve your browsing experience and to operate our services effectively.
Essential Cookies
These cookies are essential for the core functionality of our website. They are used to maintain login sessions, store security tokens, and remember user preferences. Rejecting these cookies may disrupt the normal operation of the website.
Analytical Cookies
These cookies are used to analyze usage statistics for our platform. Information collected through them is kept in anonymous and aggregate form and is not used to identify you directly.
Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may mean that some services do not work correctly.
Data Security Measures
mpk48 has implemented multiple technical and administrative measures to ensure the security of your information:
SSL Encryption
All data transfers on our platform are secured through SSL/TLS encryption. This keeps your information unreadable to third parties while it is being transmitted over the internet.
Secure Storage
Your password is never stored directly — only an encrypted hash is kept. Financial information is stored on servers secured with industry-standard encryption.
Regular Security Audits
The security of our systems is regularly reviewed and tested. Internal and external security audits are conducted to identify potential risks.
Please note that complete security on the internet cannot be guaranteed. Even with our best efforts, no organization can fully guarantee data security. You also have a responsibility to keep your account password secure.
Data Retention Period
mpk48 retains your information only for as long as necessary. The retention periods for different types of information are described below:
Account Information
All account information is retained for as long as your account is active. Even after an account is closed, it may be retained securely for a defined period to meet legal obligations.
Financial Transaction Records
Records of all financial transactions, including deposits and withdrawals, are retained for the period required by applicable regulations. These records are kept for dispute resolution, auditing, and regulatory compliance.
Communication History
Your communication history with customer support is retained for a limited period for service quality improvement and dispute resolution.
Technical Logs
Server logs, session data, and security-related logs are retained for a short period for cybersecurity purposes and are then automatically deleted.
Your Data Rights
You have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You may request a copy of the information mpk48 holds about you at any time. We will provide it to you within a reasonable timeframe.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We will verify and update it promptly.
Right to Erasure
Where there is no legal obligation to retain it, you may request deletion of your information after closing your account. Financial records and regulatory documents may be required by law to be retained.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted. We will assess the request and take action where applicable.
Protection of Minors' Information
mpk48 strictly prohibits participation by anyone under the age of 21. Our platform is for adults only. An age verification process is conducted at registration, and no one under the age of 21 is permitted to create an account.
If we determine that information from a person under the age of 21 has been collected inadvertently, we will promptly delete that information and close the associated account. If a parent or guardian believes their child is using our platform, please contact us.
Third-Party Services and Links
Our platform includes third-party services from game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming. These organizations have their own privacy policies, and the mpk48 privacy policy does not apply to them.
Our payment partners such as bKash, Nagad, Rocket, and Upay also have separate privacy policies. You are advised to read their privacy policies before accessing their platforms during a transaction.
Policy Changes and Updates
mpk48 may update this privacy policy from time to time due to changes in business operations, legal requirements, or technological developments. For any significant change, we will:
- Clearly highlight the change on our website
- Update the "Last Updated" date at the top of the policy
- Notify registered users by email in the case of significant changes
Continued use of our platform after an updated policy is published will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.
Privacy Contact
If you have any questions, concerns, or information requests regarding this privacy policy, please contact us. Our support team is always ready to assist you.
Live Chat Support
Speak directly with our Bengali-speaking support team via 24/7 live chat. Get fast resolution for any privacy-related issues.
Email Support
For written privacy requests, email us at: [email protected]
After receiving a privacy-related request, we will get back to you as soon as possible. You may be required to verify your identity.